Customer Service

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Contact Customer Service

Contact our Customer Service department via Email or Live Chat if you have questions regarding any of our products.

To send us an email: Fill out our email support form
For assistance via chat: Click here to chat with customer service
Send us a fax: +1 608.250.1745

Order Assistance

9:00 a.m. to 5:00 p.m. CST, Monday thru Friday (+7 Hours for Western Europe)
Note: We are unable to answer general product questions using the numbers below. Please see our product pages for complete information. If you need assistance placing an order, contact our Customer Service department using the numbers listed below.

US, Canada, and the US Virgin Islands:
English language service
800.577.6642 (toll free)

European Locations:
United Kingdom: 0800 028 1475 (toll free)
France: 0805540331 (toll free)
Germany: 0800 0006511 (toll free)
Switzerland: 0800 563636 (toll free)

World-wide English language service:

For Technical Support information, see our support page.

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  • Sony Creative Software inspires artistic expression with its award-winning line of products for digital video, music, DVD, and audio production.

    Sound Forge, ACID, and Vegas software have defined digital content creation for a generation of creative professionals, amateurs, and enthusiasts.

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