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Ordering from Sony Creative Software

 

    Shopping Online

    1. Do you use "cookies"?
    2. Can I order by postal mail, fax, or email?
    3. Can I purchase older versions of your products?

    Out of Stock Items

    1. What happens if the item I want is out of stock?

    Payment

    1. What are my payment options?

    Taxes, Tariffs and Duties

    1. Will I be charged sales tax for my order?
    2. Are there additional charges for shipping outside the United States?

    Special Offers and Promotions

    1. How can I receive promotional mailings?
    2. What is a Keycode?

    Canceling an Order

    1. How do I cancel an order?

    Shopping Online

    Do you use "cookies"?

    Yes. In order to purchase from our online store, your browser must be set to accept cookies. You can change the cookie setting in your browser's Preferences, usually found in the Edit menu. For more information about cookies and how we use them, see our Privacy Statement.


    Can I order by postal mail, fax, or email?

    We don't recommend you place an order by email. Email is not a secure method of sending credit card information. To place an order by postal mail or fax, send us the following information:
    1. Product name and preferred language
    2. Your name
    3. Your billing and shipping addresses and phone numbers. We cannot ship to P.O. boxes.
    4. Your payment information
    5. Your preferred shipping option
    6. Your email address if available
    Mail to:
    Sony Creative Software
    Attention: Sales and Customer Service
    8215 Greenway Blvd Suite 400
    Middleton, WI 53562

    Fax to: 608.250.1745

    We will send you an order confirmation number via email and cost as soon as we submit your order.



    Can I purchase older versions of your products?

    No. We only sell the latest versions of our products. For information on upgrading to the most current version please see our upgrades page.


    Out of Stock Items

    What happens if the item I want is out of stock?

    When you place an order in our online store for an item that is out of stock, a notice will appear on the online order form. The notice will include the expected ship date. You may either proceed with the order or cancel your order. We will not charge your credit card for out of stock items. You will be billed once we actually ship your order.


    Payment

    What are my payment options?

    Credit card, money order, or wire transfer.
      CREDIT CARD:
      • Sony Creative Software accepts Visa, MasterCard, Discover, American Express, and JCB.
      • When paying by credit card, please provide your credit card number, expiration date, and the exact name on the card.
      • We will ship your order within 24-48 hours.
      • Ordering by credit card can be done online or by calling Customer Service.
      MONEY ORDER:
      • Please call Customer Service to place your order.
      • Include your order number on the money order.
      • Mail to:
        Sony Creative Software
        Attn: Accounts Receivable
        8215 Greenway Blvd Suite 400
        Middleton, WI 53562
      • We will ship your order within 5-10 business days of receiving your payment.
      WIRE TRANSFER:
      • Please call Customer Service to place your order.
      • Include your order number in all communications.
      • Transfer to:
          Bank Name: JP Morgan Chase
          Bank Address: One Chase Manhattan Plaza, New York, New York
          ABA Routing #: 021000021
          Account #: 304181986
          Account Name: Sony Connect Inc.
          Swift Number: CHASUS33
          Reference: Please indicate invoice numbers
      • We will ship your order within 5-10 business days of receiving your payment.


    Taxes, Tariffs and Duties

    Will I be charged sales tax for my order?

    Wisconsin residents will be charged 5.5% state sales tax. Residents outside the United States may be subject to VAT due to regulations of the country in which they live.


    Are there additional charges for shipping outside the United States?

    Additional import duties, fees, and/or taxes may apply to international shipments. Please contact your customs office for information on possible additional charges.


    Special Offers and Promotions

    How can I receive promotional mailings?

    When you order or register a product online, we ask you if you would like to receive promotional mailings by email. You can choose not to receive these promotional mailings when you register with us or at any time afterward.
    • To receive promotional mailings by email, check the "I would like to receive news..." boxes when you order from our online store, or when you register your product online.
    • If you do not want to receive promotional mailings, uncheck the "I would like to receive news..." boxes.
    • To remove yourself from our email list at any time, visit our email preferences page.
    See our Privacy Statement for more information on our privacy policies.


    What is a Keycode?

    Keycodes let you take part in special promotions and discounted prices. Look for keycodes in our ads, special promotional mailings, and our catalogs to take advantage of these offers when available.


    Canceling an Order

    How do I cancel an order?

    We can only cancel orders that have not yet shipped. To cancel an order, contact our Customer Service department as soon as possible, preferably by phone. Fax and email cancellations are also accepted, but decrease the likelihood we are able to cancel the order before it has been shipped.

    If you receive an order that you wanted to cancel, refuse shipment by the delivery provider. They will return the package to us. If you are unable to refuse shipment, please contact Customer Service to arrange a return.

    We will not accept returns of opened or downloadable software. Please refer to our End User License Agreement for further information about opened software and terms of use.



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