Shipping Methods- How will you ship my order?
Address Requirements- What address information do you require?
Shipping Charges- How much do you charge for shipping?
Delivery Information- When will my order be delivered?
- How do I find out my shipment status?
How will you ship my order? We only ship using carriers who can track their shipments. Our standard shipper is United Parcel Service (UPS). We can ship your order via Federal Express if you provide us with your Federal Express account number. U.S. mail is available as a shipping option for orders within the U.S. Federal Express and UPS can not ship to P.O. boxes, so please select U.S. mail when shipping to a P.O. Box. All shipments to APO/FPO addresses, Alaska, and Hawaii are shipped via U.S. Mail. Orders outside the U.S. are shipped via Fed Ex International Priority. What address information do you require? You must provide a valid street address and phone number. Some delivery methods may require a signature at delivery. How much do you charge for shipping? The chart below lists our basic shipping prices in the continental United States. US Shipping Option | Cost for most single-item software orders | Cost for Loop Libraries or content CDs | | UPS Ground | $9.95 | $9.95 | | U.S. Mail | $9.95 | $9.95 | | UPS 2nd Day Air | $16.95 | $12.95 | | UPS Overnight | $32.95 | $29.95 |
Cost for shipping outside the continental United States varies by region. Tariffs, taxes, and duties may apply. All shipping charges must be paid before shipping; we do not ship C.O.D. When will my order be delivered? While we make every effort to ship orders as fast as possible, please allow up to 2 business days for your product(s) to ship. 
We cannot guarantee delivery times for International shipments. How do I find out my shipment status? A shipping confirmation email will be sent to you when we receive tracking information from the shipper. If you do not receive this notice, you may contact customer service for information on order status and delivery times. Once you have obtained your tracking number, contact the appropriate shipper: UNITED PARCEL SERVICE | U.S. Customer Service Phone: 800.PICK.UPS (800.742.5877) International Customer Service Phone (check UPS Web site): | FEDERAL EXPRESS | U.S. Customer Service Phone: 800.GOFEDEX (800.463.3339) International Customer Service Phone (check FedEx Web site): |
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