• On the first page of your quick start guide, or user's manual, directly under the name of the application.
• In a confirmation email sentto the email address you entered in your online order.
• On a small notecard-sized registration card that came with the packaged software.
• On the CD jacket that the software shipped in.

If you have lost this serial number, but you registered the software, you can contact Customer Service via our support site at /custcenter/home to ask them to find it for you. The following items should be added to your email so the support personnel can assist you quickly:

• Your online order number, if the software was purchased online.
• The first name, last name, and email address you used to register (If you can't recall what email address you used to register, send them all your email aliases).

If you lost the serial number, and never registered your copy of our software, you'll need to provide one of the following items as proof of your purchase:

• A scanned copy of your receipt of purchase, sent to us via our support site at /custcenter/home.
• A scanned copy of your credit card statement showing this purchase, with the credit card number blackened out, sent to us via our support site at /custcenter/home.
• A scanned copy of a debited check written to Sony Creative Software for payment, with the check number legible, sent to us via our support site at /custcenter/home.
• You can also fax any of the above requested items to Customer Service via the following fax number:

  608.250.1745 - Please include a brief note on your fax and include your email address (if applicable). Be sure that the photocopy you are faxing is completely legible. If it is not, this request will be delayed significantly.

1. Start the application and enter your serial number. If you do not have a serial number, select "I would like to run the Demo" or "I don't have a serial number." If your serial number returns a reply stating that it has timed out, select "I don't have a serial number" and click Next.
2. The following screen prompts you to go online to register. Select "I can't go online" or "I would like to register over the phone" and click Next. If your only option is to register online yet you don't have a connection to the internet on this PC, attempt to register online anyway until you encounter the option to register over the phone. On the failed third attempt, you should be given the option to register over the phone. Choose that option.
3. The following screen displays your Computer or Machine ID.

1. After installation, you will be prompted to register. Select I would like to register over the phone and click Next.
   
2. On the next screen, your Computer or Machine ID is displayed. Write the number down on a piece of paper.
   
3. Go to the Registration Form.
   
4. Enter your information and choose your application from the drop-down menu. Click the Submit Form button.
   
5. Enter the Computer or Machine ID and serial number into the appropriate fields. Click the Continue button.
   
6. Verify the accuracy of your email address. This is the address to which your activation or authentication code will be sent. Click the Continue button.
   
7. Once you have received the email with the activation or authentication code, take this code to the computer that is not connected to the Internet and enter it in the Activation/Authentication Code field.
   

1. Click the Retry button three times and then click the Cancel button. The Computer or Machine ID and serial number will display, as well as a place to enter an activation or authentication code.
   
2. Take the serial number and Computer/Machine ID and go to the Registration Form.
   
3. Enter your information and choose your application from the drop-down menu. Click the Submit Form button.
   
4. Enter the Computer or Machine ID and serial number in the appropriate fields. Click the Continue button.
   
5. Verify the accuracy of your email address. This is the address to which your activation or authentication code will be sent. Click the Continue button.
   
6. Once you have received the email with the activation or authentication code, take this code to the computer that is not connected to the Internet and enter it in the Activation/Authentication Code field.
   

1. Close the Sony Creative Software application.
2. Click the Start button and choose Run. The Run dialog displays.
3. Type regedit and click OK. The Registry Editor window displays.
4. In the Registry Editor window, locate the following folder: Hkey_Local_Machine/Software/Sony Creative Software/Shared Information/User Information.
5. In the list in the right pane, double-click on the Cookie key. The Edit String dialog displays.
6. In the Value Data field, highlight the text and press the Delete key on your keyboard.
7. Click OK.
8. Close the Registry Editor window.
9. Start the Sony Creative Software application, and, when prompted to register, choose Register online. The application should now register properly.