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Technical Support
Access answers and articles from our technical support experts in the Sony Creative Software Knowledgebase. Make this the first stop on your search for a solution.
 
Can't find your answer online? Then send us your technical support question and we will respond as soon as possible.

Customer Support in Asia Pacific is provided by authorized partners through the following email addresses:
 
Phone Support – U.S. Customers
Phone support is available to U.S. customers by purchasing a Support Plan. We offer free, online support options from our Support Homepage.
 
    Support Plans – Support Plan members receive person-to-person support via a toll-free telephone number and email support
    Cost: Packages Range from $29.95 - $149.95
    Hours: 9:00 a.m. to 5:00 p.m. CST, Monday through Friday
    Enroll: Call 1.800.577.6642 or order through our online store to enroll in a Support Plan.
     
    Obedia
    Looking for support outside Sony Creative Software business hours? OBEDIA provides 24/7 training and technical support service, in the English Language, to anyone using computers to record music and audio. The OBEDIA team of skilled professionals is comprised of musicians and engineers who have extensive experience in the ACID, Sound Forge, and Vegas family of products. For additional information visit the OBEDIA website.
     
Phone Support – International Customers
We offer phone support to our international customers during select business hours. Please note, some of these numbers may be answered in the English language only.
 
Select the toll-free number for your area below.
 
Australia18001755519:00 a.m. to 5:00 p.m. CST, Monday through Friday
Austria0800 2915469:00 a.m. to 5:00 p.m. CST, Monday through Friday
Belgium0800 801559:00 a.m. to 5:00 p.m. CST, Monday through Friday
Bulgaria0080011044849:00 a.m. to 5:00 p.m. CST, Monday through Friday
China10800 852 15909:00 a.m. to 5:00 p.m. CST, Monday through Friday
Cyprus800923979:00 a.m. to 5:00 p.m. CST, Monday through Friday
Czech Republic8001421289:00 a.m. to 5:00 p.m. CST, Monday through Friday
Denmark808859179:00 a.m. to 5:00 p.m. CST, Monday through Friday
Estonia80000442729:00 a.m. to 5:00 p.m. CST, Monday through Friday
Finland08009148549:00 a.m. to 5:00 p.m. CST, Monday through Friday
France08055403319:00 a.m. to 5:00 p.m. CST, Monday through Friday
Germany0800 00065119:00 a.m. to 5:00 p.m. CST, Monday through Friday
Greece00800441440839:00 a.m. to 5:00 p.m. CST, Monday through Friday
Hungary06800162259:00 a.m. to 5:00 p.m. CST, Monday through Friday
Italy800 9177419:00 a.m. to 5:00 p.m. CST, Monday through Friday
Japan005314401549:00 a.m. to 5:00 p.m. CST, Monday through Friday
Latvia80026939:00 a.m. to 5:00 p.m. CST, Monday through Friday
Lithuania8800304619:00 a.m. to 5:00 p.m. CST, Monday through Friday
Luxembourg800276059:00 a.m. to 5:00 p.m. CST, Monday through Friday
Netherlands0800 02010719:00 a.m. to 5:00 p.m. CST, Monday through Friday
Poland0080044119519:00 a.m. to 5:00 p.m. CST, Monday through Friday
Portugal8008446009:00 a.m. to 5:00 p.m. CST, Monday through Friday
Republic of Ireland1800 8824079:00 a.m. to 5:00 p.m. CST, Monday through Friday
Russian Federation810800215010449:00 a.m. to 5:00 p.m. CST, Monday through Friday
Slovakia08000440559:00 a.m. to 5:00 p.m. CST, Monday through Friday
Slovenia0800801819:00 a.m. to 5:00 p.m. CST, Monday through Friday
South Korea0079844254119:00 a.m. to 5:00 p.m. CST, Monday through Friday
Spain9008112519:00 a.m. to 5:00 p.m. CST, Monday through Friday
Sweden0207942879:00 a.m. to 5:00 p.m. CST, Monday through Friday
Switzerland0800 5636369:00 a.m. to 5:00 p.m. CST, Monday through Friday
United Kingdom0800 028 14759:00 a.m. to 5:00 p.m. CST, Monday through Friday

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