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Hours: 9:00 a.m. to 5:00 p.m. CST, Monday thru Friday (+7 Hours for Western Europe)
Phone support is available by purchasing a
. Support Plan members receive person-to-person support via a toll-free telephone number and email support.
To purchase a support plan,
, call 1.800.577.6642 (US) or use one of the phone numbers below.
Toll Free Numbers Outside the U.S. Australia 1800175551
Austria 0800 291546
Belgium 0800 80155
China 10800 852 1590
Czech Republic 800142128
Germany 0800 0006511
Italy 800 917741
Netherlands 0800 0201071
Republic of Ireland 1800 882407
Russian Federation 81080021501044
South Korea 007984425411
Switzerland 0800 563636
United Kingdom 0800 028 1475 Asia Pacific Support
Customer Support in Asia Pacific is provided by authorized partners through the following email addresses:
Japan For products sold through SOURCENEXT Company Name: SOURCENEXT Corporation Email: Inquiries via e-mail can be made through the SOURCENEXT Support Page (please click on the “問い合わせる” button at the bottom of each FAQ page)
Singapore Company Name: A-One Multimedia Email: SCS_Asia_Support@am.sony.com Telephone: (65) 62989088 Monday - Friday / 9:00 a.m. - 5:00 p.m. *local time
Looking for support outside Sony Creative Software business hours? OBEDIA provides live, one-on-one training and technical support service via phone and remote desktop, 7 days a week from 8am - 8pm PST. The OBEDIA team of skilled professionals is comprised of musicians and engineers who have extensive experience in the ACID, Sound Forge, and Vegas family of products. For additional information visit the OBEDIA website.