Technical Support

The answers you need


Access answers and articles from our technical support experts in the Sony Creative Software Knowledgebase. Make this the first stop on your search for a solution.

Email Support

Can't find your answer online? Then send us your technical support question (English language only) and we will respond as soon as possible.

Phone Support — English language only

Hours: 9:00 a.m. to 5:00 p.m. CST, Monday thru Friday (+7 Hours for Western Europe)
Prefer to call? One-on-one troubleshooting for supported products is available for customers with an active Support Plan. Purchase a support plan now.

Asia Pacific Support

Customer Support in Asia Pacific is provided by authorized partners through the following email addresses:

For products sold through SOURCENEXT
Company Name: SOURCENEXT Corporation
Email: Inquiries via e-mail can be made through the SOURCENEXT Support Page
(please click on the “問い合わせる” button at the bottom of each FAQ page)

Company Name: A-One Multimedia
Telephone: (65) 62989088
Monday - Friday / 9:00 a.m. - 5:00 p.m. *local time

Looking for support outside Sony Creative Software business hours? OBEDIA provides live, one-on-one training and technical support service via phone and remote desktop, 7 days a week from 8am - 8pm PST. The OBEDIA team of skilled professionals is comprised of musicians and engineers who have extensive experience in the ACID, Sound Forge, and Vegas family of products. For additional information visit the OBEDIA website.

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