Access answers and articles from our technical support experts in the Sony Creative Software Knowledgebase. Make this the first stop on your search for a solution.
Can't find your answer online? Then send us your technical support question (
English language only) and we will respond as soon as possible.
Hours: 9:00 a.m. to 5:00 p.m. CST, Monday thru Friday (+7 Hours for Western Europe)
Phone support is available by purchasing a
. Support Plan members receive person-to-person support via a toll-free telephone number and email support.
To purchase a support plan,
, call 1.800.577.6642 (US) or use one of the phone numbers below.
Toll Free Numbers Outside the U.S. Australia 1800175551
Austria 0800 291546
Belgium 0800 80155
China 10800 852 1590
Czech Republic 800142128
Germany 0800 0006511
Italy 800 917741
Netherlands 0800 0201071
Republic of Ireland 1800 882407
Russian Federation 81080021501044
South Korea 007984425411
Switzerland 0800 563636
United Kingdom 0800 028 1475 Asia Pacific Support
Customer Support in Asia Pacific is provided by authorized partners through the following email addresses:
Australia Company Name: New Magic Email: SCS_AU_Support@am.sony.com Telephone: 1800 899 353 Monday - Friday / 9:00 a.m. - 5:00 p.m. *local time Japan Company Name: Hook Up, Inc. Email: SCS_Japan_Support@am.sony.com Telephone: 03 6240 1228 Monday - Friday / 10:30 - 11:45 & 13:00 - 17:00 *local time Singapore Company Name: A-One Multimedia Email: SCS_Asia_Support@am.sony.com Telephone: (65) 62989088 Monday - Friday / 9:00 a.m. - 5:00 p.m. *local time Looking for support outside Sony Creative Software business hours? OBEDIA provides live, one-on-one training and technical support service via phone and remote desktop, 7 days a week from 8am - 8pm PST. The OBEDIA team of skilled professionals is comprised of musicians and engineers who have extensive experience in the ACID, Sound Forge, and Vegas family of products. For additional information visit the OBEDIA website.