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Technical Support

The answers you need.


Knowledgebase

Access answers and articles from our technical support experts in the Sony Creative Software Knowledgebase. Make this the first stop on your search for a solution.


Email Support

Can't find your answer online? Then send us your technical support question (English language only) and we will respond as soon as possible.


Phone Support — English language only

Hours: 9:00 a.m. to 5:00 p.m. CST, Monday thru Friday (+7 Hours for Western Europe)
Phone support is available by purchasing a Support Plan. Support Plan members receive person-to-person support via a toll-free telephone number and email support.

To purchase a support plan, order online, call 1.800.577.6642 (US) or use one of the phone numbers below.



Asia Pacific Support

Customer Support in Asia Pacific is provided by authorized partners through the following email addresses:

Australia
Company Name: New Magic
Email: SCS_AU_Support@am.sony.com
Telephone: 1800 899 353
Monday - Friday / 9:00 a.m. - 5:00 p.m. *local time

Japan
Company Name: Hook Up, Inc.
Email: SCS_Japan_Support@am.sony.com
Telephone: 03 6240 1228
Monday - Friday / 10:30 - 11:45 & 13:00 - 17:00 *local time

Singapore
Company Name: A-One Multimedia
Email: SCS_Asia_Support@am.sony.com
Telephone: (65) 62989088
Monday - Friday / 9:00 a.m. - 5:00 p.m. *local time



Obedia
Looking for support outside Sony Creative Software business hours? OBEDIA provides live, one-on-one training and technical support service via phone and remote desktop, 7 days a week from 8am - 8pm PST. The OBEDIA team of skilled professionals is comprised of musicians and engineers who have extensive experience in the ACID, Sound Forge, and Vegas family of products. For additional information visit the OBEDIA website.


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    Sound Forge, ACID, and Vegas software have defined digital content creation for a generation of creative professionals, amateurs, and enthusiasts.

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